Rede Mundial de Benchmarking

 
O QSP firmou convênio com o TBE - The Benchmarking Exchange, dos Estados Unidos, para facilitar o acesso dos filiados à Associação QSP à Rede Mundial de Benchmarking, possibilitando a obtenção de resultados em tempo real de inúmeras pesquisas e estudos internacionais.

Participam da Rede mais de 50 mil profissionais de empresas de todo o mundo.

Todas as pesquisas e estudos estão em inglês e, para acessá-los GRATUITAMENTE, a empresa associada ao QSP deverá enviar sua solicitação através do e-mail: associacao@qsp.org.br, mencionando o título desejado. 

Importante: cada organização filiada à Associação QSP tem direito a escolher, da lista abaixo, uma pesquisa/estudo gratuito por mês. Poderá também ser solicitada uma quantidade maior de pesquisas e estudos, bem como a tradução para o português dos títulos desejados. Em ambos os casos, entretanto, o QSP fornecerá o respectivo orçamento à empresa associada interessada.

Lista das pesquisas e estudos disponíveis em junho de 2011 (RELAÇÃO ATUALIZADA PERIODICAMENTE):

Título da Pesquisa/Estudo de Benchmarking

  • Accounts Payable - Payment Processing
  • Achieving World-Class System Integration / Manufacturing
  • Administrative Professionals
  • Apprentice Programs and Training
  • Asset Management
  • Benchmark metrics for IS/IT costs
  • Benchmarking - Implementing a Successful Program
  • Benchmarking - How do you do
  • Benchmarking - Managing
  • Benchmarking for Best Practice
  • Best Practice - Defining
  • Call Center Employee Training
  • Call Center Performance Standards
  • Call Centers, Dispatch Centers and Service Technicians
  • Change Capability
  • Change Capability - The Organisational Capability for
  • Change Management
  • Charge Backs
  • Concept Development
  • Contract Labor
  • Contractor Site Management
  • Corporate E-mail Policies & Practices
  • Corporate Services
  • Credit & Collections
  • Crisis Management
  • Customer Billing Practices
  • Customer Complaint Management & Problem Resolution Process
  • Customer Satisfaction Measures
  • Customer Service
  • Customer Service / Information Systems
  • Customer-Driven Company
  • Document Shredding
  • E-business Strategy
  • e-Business: The Organisational and Personal Impact of Employee Performance Management
  • Employee Recruitment
  • Employee Satisfaction
  • Employee Teleworking / Telecommuting
  • Environmental, Health and Safety
  • eProcurement
  • Equipment Effectiveness (OEE)
  • Escalated Complaint Handling
  • Expansion into New Market Areas
  • Facilities Management and Office Support Services
  • Facility Cleaning
  • Facility Management
  • Field Services
  • Flexible Work Alternatives
  • Graduate Scouting & Recruiting Development Scheme
  • Human Capital
  • Human Error Issues Impacting Information Security
  • Human Error Vulnerabilities in Networked Information Systems
  • Human Resources
  • Indirect Spending
  • Information Systems Benchmarking
  • Internal Auditor Competency and Training
  • Internal Communications
  • Internet and Electronic Commerce Systems
  • Inventory Benchmarking
  • Job Designing
  • Knowledge Management
  • Knowledge Management - Enabling Success
  • Labor Flexibility
  • Logistics
  • Logistics and Supplier Management
  • Mail Functions and Processes
  • Management Development Program
  • Marketing Communications
  • Marketing Intelligence
  • Material Planning / Inventory Control
  • Materials Management
  • Operating & Business Plans - Develop and Monitor
  • Order Fulfillment
  • Organizational Design and Infrastructure
  • Organizational Structure
  • Outsourcing Desktop Services Experiences and Lessons Learned
  • Payment Processes
  • Payroll Processing
  • Plant Engineering and Maintenance
  • Printing (In-house)
  • Procedures Management
  • Process Improvement
  • Producibility
  • Project Execution Management
  • Project Management
  • Project Management Scheduling
  • Project Quality Management
  • Promotional Premiums
  • Purchasing Performance Metrics
  • Quality (Business) Improvement Council
  • Records Management
  • Reengineering
  • Responding to Customer Tenders / Bids
  • Sales & Operations Planning
  • Service Delivery Method
  • Six Sigma
  • Skill Assessment and Training
  • Sourcing and Outsourcing
  • Staff Scheduling
  • Staff Training
  • Strategic Planning
  • Supplier & Material Management
  • Supplier Management
  • Supply Chain Management
  • Team based Improvement
  • Total IT Cost of Ownership (TCO)
  • Total Quality Management
  • Training
  • Training - Classroom
  • Training Performance Measurement
  • Vacation Policy
  • Warehouse Best Practices
  • Web-Based Business Process Best Practices
     


Associe-se ao QSP e tenha acesso à Rede Mundial de Benchmarking. 
Clique aqui e preencha a Ficha de Associação ao QSP.